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return Policy

Scope and intent

This Return Policy applies to all purchases made on our flappos.com website.

We have a 60 day returns policy, which means you have 60 days from receiving your item to request a return.

If any of the Flappos products don't live up to their promises, just email us at hello@flappos.com within 60 days of delivery to get a full refund.

contact information

For questions about returns and refunds, please contact our customer service via:

- Email: hello@flappos.com

- Phone: +1 305-400-1799

- Address: 4440 Sheridan St, Suite A, Hollywood, FL, 33021, United States

Return window

Customers in the United States have the right to cancel their purchase and return the product within 60 days of receipt without providing any reason.

return instructions

1. Return notification

To initiate a return, contact our customer service at hello@flappos.com with your order number and a detailed reason for the return. You will then be provided with the return address and any shipping label, if applicable.

2. Return Authorization

After we get your package, we’ll check it to make sure it’s not damaged and then give you a refund.

We suggest using a shipping method with tracking so you can be sure we receive it. Please pack your items carefully, as we can't give you a refund or exchange if the product gets damaged.

Packaging and Shipping

1. Safely pack the item in the original packaging with all labels and tags still attached.

2. Include the return authorization form and any necessary supporting documents or images.

3. Download and print the return label from the link provided in our email, if applicable.

return Costs

Customers are responsible for return shipping costs unless the item is defective or not as described. In such cases, hello@flappos.com will cover the return shipping costs.

Cancellation terms

If you need to cancel your order, contact us as soon as possible. Once an order has already shipped, it can't be stopped, and our warehouse usually starts the shipping process quickly. If we can stop your order before it ships, we'll cancel it and give you a full refund. If not, don't worry! You can return your order using the process above. You will be responsible for shipping the item back to us!

Restocking Fee

There is no restocking fee for returned orders.

Specific Return and Refund Conditions

- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 60 days, provided it is unused, undamaged, and in the original packaging.

- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Flappos.com will cover the return shipping costs and provide a replacement product or a refund.

- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.

- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.

- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.

- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for Non-Damaged Goods

If you change your mind, you can return the undamaged and unused product within 60 days. Ensure it is in the original packaging.

Timelines

- Return Window: Returns must be reported and shipped within 60 days of receiving the product.

- Return Processing: After receiving and inspecting the returned item, we will process the refund within 10 business days. You will receive a confirmation email.

- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.

- Refund Period: After the return is approved, it takes up to 10 business days to process the refund to the original payment method.

- Refund Methods: Refunds are made to the original payment method used at the time of purchase.

Exceptions to the Return Policy

The following products cannot be returned:

- Custom or personalized items

- Hygiene products (e.g., socks, underwear) unless unopened and unused.

Return Address

Send all returns to: 4440 Sheridan St, Suite A, Hollywood, FL, 33021, United States

refund timeframe

Once your return has arrived in our warehouse you can get a refund back to original form of payment within 10 business days.

Shipping Method and Costs

- Shipping Method: USPS + Track & Trace

- Estimated Return Costs: $10 - $25

Legal Rights

This policy does not affect any applicable legal rights.

contact information

Please feel free to contact us using the contact us form on our menu or using the following details:

company name: Space Global, LLC

Address: 4440 Sheridan St, Suite A, Hollywood, FL, 33021, United States

Email: hello@flappos.com

Contact form: https://flappos.com/contact-us

Phone: +1 305-400-1799

Company number: L20000380983

Opening hours: Monday to Friday between 9:00 am to 5:00 pm EST (Live Chat and E-mail).

For alternative contact options, click here!

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60 day Satisfaction

We offer a 60 day satisfaction or your money back. We are confident that you will be happy to have shopped with us and it is our intention that you come back again!